Refund policy

1. This website with the URL of info@artecsteel.com is operated by Artec International
2. we are committed to providing our customers with the highest quality products. However, on rare occasions, products may be found to be faulty or deficient. In such cases, we offer return and refund facilities in accordance with this Refund Policy.
3. you are advised to read our Terms and Conditions along with this policy at the following webpage: www.artecsteel.com
4. By using this website, you agree to be bound by the terms contained in this policy without modification. If you do not agree to the term contained in this policy, you are advised not to transact on this website.
5. we offer a 15 days refund policy for the eligible products.
6. please read this policy before making a purchase on this website, so that you understand your rights as well as what you can expect from us if you are not happy with your purchase.

“Business Days”- means a day that is not a Saturday, Sunday, public holiday, or bank holiday in India or in the state where our office is located.
“Customer”- means a person who buys any goods or availing services for consideration but does not include a person who purchases such goods or avail services to resell them.
Date of Transaction”- means the date of purchase of any product or service, which includes the date of any renewal processed in accordance with the term and conditions of the applicable products or service agreement.
“Website”- means this website with the URL: info@artecsteel.com

Every effort is made so as to service the orders placed, as per the specification and timelines mentioned with respect to the products. If due to any unforeseen circumstances or limitations from our side, the order is not shipped or delivered then such order stands canceled, and the amount paid by you is refunded.
You can cancel the order after the date of the transaction and prior to the dispatch of the product. The order cannot be cancelled once the dispatch has been initiated
We will not process a return if you have placed the order for the wrong product model, color, or incorrect product or service.
When do you make a qualifying return, we will return the full amount less the original shipping and handling charges.
Return and refund shall only be considered once the Customer concerned produces relevant documents and proofs.
Return and refund shall be subject to testing and verifying the alleged fault by an authorized person on our behalf of us.
The product will be eligible for replacement only if the same product/model is available in stock. In case the same product/ model is out of stock a refund shall be provided.
Once qualified, the refunds are applied to the original payment option.
Please be informed that the product purchased using the cash-on-delivery option will be refunded to the bank account with the detail provided by you to us.

a. replacement can be made if the customer establishes that the product was delivered in defective condition or has physical damage within 12 hours of receipt of the product.
b. We will organize to repair the damaged product or collect it and replace it with an equivalent product, or provide a refund, provided that you contact us within 12 hours of receipt of the product.
c. Any damaged product must be returned in the condition it was in when you received it, together with any packaging and other items which you received with the damaged product.

a. if the amount has been deducted and the order is not confirmed, please do contact your respective bank. It takes 7 business days to reverse the bank amount by the respective bank.
b. if the issue has not been resolved within 7 business days, you can contact our customer care support as follows: info@artecsteel.com, 7668379422.

Notwithstanding the other provisions of this policy, we may refuse to provide repair, replacement, or refund for the product or service you purchased if:
The product purchased is a sale item or promotional item (discounts, giveaways, etc.)
If the product has been used or opened
The product is not in the same condition as when they are delivered.
Misused the product in a way that caused the problem
You knew or were made aware of the problem(s) with the product or service before you purchased it.
Gifts or free services
The product is broken-tempered or damaged
The product is returned after the return window is closed or the refund period is expired

apart from the aforementioned goods and services, the following goods and services are not eligible for a refund
dinner set above 26 pieces

7. RULES FOR RETURNING THE PRODUCT
the request for cancellation of the product can be made in the following manner:
click on my account and select my order & select the order(s) you placed that you wish to cancel.
You can send an email to info@artecsteel.com
you are eligible to return the product only if you return the product in the same condition in which you received them.
Pack the product properly and label the product with the order no., return address and your address.
The product shall be returned in its original packaging
We do not accept liability for packages damaged during the return transit. It is the customer’s responsibility to pack the product properly to prevent any damage during transit.
Upon receiving your return request, we shall verify the request and if found genuine, we will arrange a pick-up of the product through an assigned logistics service provider.
The order returned must accompany all accessories (including freebies) which were serviced along with the order or else the cost of the accessories shall be recovered from the refund amount.
On receipt of the returned product, we will test it to identify the fault you have notified us.
A copy of the receipt or invoice shall be attached along with the returned product
You will receive an email or SMS notification at your email address or mobile number provided to us

a. we provide all support to return the product. However, any cost incurred on the packaging or return of the product shall be borne by the customer itself.
b. if the customer is sending back the product, the risk of loss lies with the customer. Proof of postage is not proof of delivery, and you are therefore strongly advised to send your package by recorded delivery, registered post, or courier.

a. in some cases, your data may be stored in the device you are returning to us. It is advised to take a backup and remove all your data before returning the product. We are not responsible for any loss or misuse of your data.
The privacy of your data supplied to us during the return and refund procedure is also governed by our privacy policy, which can be accessed under the following link: www.artecsteel.com

a. refunds are normally processed within 15 Business Days after the completion of the quality check of the product returned.
Refunds are normally processed within 15 Business Days after checking the veracity of the refund request.
The period of refund may also depend on various banking and payment channels, and we will not be liable for any errors or delay in a refund due to bank or third-party service providers.

A request for a return or refund once made can be canceled by contacting customer care at info@artecsteel.com, 7668379422

For any feedback, concern, or query, you may please reach out to us at the contact details below.
Customer care: info@artecsteel.com, 7668379422